Quality

Elevating Standards, Delivering Excellence.

Quality

Elevating Standards, Delivering Excellence.

The meaning of Quality

The meaning of Quality

IBE-BVI Group always guarantees the quality of test results and audits. The lab has a functional quality system and acts independent and impartial which increases the reliability towards clients.

A commitment to Excellence: IBE-BVI achieves ISO 9001 certification

ISO 9001

IBE-BVI is thrilled to announce our ISO 9001:2015 certification, a prestigious standard for quality management systems. This certification, valid across all our departments, demonstrates our dedication to delivering consistent, high-quality services. ISO 9001 ensures enhanced customer satisfaction, streamlined processes, monitoring performance, increased credibility, and robust compliance with regulatory requirements.

This milestone reflects our unwavering commitment to excellence and continuous improvement. Our clients can trust in the superior quality and reliability of our services, knowing we adhere to internationally recognized standards. At IBE-BVI, we will continue to prioritize quality in all aspects of our operations, striving to exceed expectations and deliver outstanding results.

For more details on our ISO 9001 certification and how it benefits our clients, please contact us.

Here our certificate: 

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Our Recognitions

Our Recognitions

BELAC - EN ISO/IEC 17025

The IBE-BVI lab is accredited by BELAC, the Belgian accreditation organism, according to EN ISO/IEC 17025. This accreditation is audited by the Belgian government and recognized worldwide.
The EN ISO/IEC 17025 is a standard that defines the general requirements for the competence of testing and calibration laboratories.

ISTA

IBE-BVI is an ISTA certified laboratory. Transport simulations on packaging and palletized loads can be carried out according to the ISTA standards (International Safe Transit Association).


UN

The IBE-BVI lab is also recognized by the Belgian and the Dutch authorities for testing of all packaging intended to be used for the transport of dangerous goods.

Based on the IBE-BVI reports, IBE-BVI and T&CPI are delegated and mandated by the authorities to issue UN-certificates for all transport modes. These certificates are recognized worldwide.



FAVV

In Belgium the IBE-BVI lab is recognized by the Federal Agency for Food Safety for testing overall migration on materials intended to come into contact with food.

Sector Operator

Sector Operator 

What does it mean?


IBE-BVI has been recognized by the Belgian Bureau for Standardization (NBN) as a sectoral Operator (SO) for standardization activities at European and international level regarding packaging. 


IBE-BVI/SO functions as the Belgian secretariat for the packaging sector (users and producers), more specifically regarding the work of CEN/TC 120-261 and ISO/TC 51-52-122. 

IBE-BVI is also an active part of several international CEN and ISO working groups defending the needs and interests of our members on a neutral base, with technical background support. 


Before a standard is adopted, the draft standard is first subject to a public review. This means that anyone can comment on the draft. 

Here the link to the Public Enquiry Portal: https://app.nbn.be/data/platform/r/public-enquiry/home?p_lang=en 


Experts from industry and government are welcome to participate in the standardization activities.


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Focal points

High Standards

Neutrality

We are independent and neutral, working with high integrity.

Follow-up on legislation and standards

Testing protocols are regularly checked for new versions, to be able to be updated with the latest ones.

High-technical knowledge of personnel

Our employees follow constant trainings and courses to maintain a high-level competences. 

Calibrated equipment

Our equipment is certified by accredited instances and regularly verified. 

Yearly audited

Our quality system is audited internally and externally on yearly basis.

Sustainability

We follow the UN's Sustainable Development Goals.

Following the latest testing versions

Testing protocols are regularly checked for new versions, to be able to be updated with the latest ones.

High-technical knowledge of personnel

Our employees follow constant trainings and courses to maintain a high-level competences. 

Neutrality

We operate in an independent and neutral way.

Certified equipment

Our equipment is certified by accredited instances and regularly verified. 

Yearly audited

Our quality system is audited internally and externally on yearly basis.

Sustainability

We follow the UN's Sustainable Development Goals.


Q&A

Q&A

While ISO 17025 provides general guidelines for testing and calibration laboratories, it is important to note that the scope of accreditation defines only specific tests that our laboratory is accredited for.

If tests are performed that are outside the scope of this accreditation, the quality manual, which is also accredited according to ISO 17025, clearly documents the procedures and processes for managing these situations. This also involve conducting the tests adhering to relevant standards and ensuring transparency with clients about the limitations of equipment. We think it’s crucial to maintain thorough documentation, training, and communication mechanisms to ensure that all tests, regardless of accreditation, are performed to the highest quality standards and meet client expectations.

To ensure the quality of test results, we implement several steps. Firstly, we verify our equipment regularly to ensure proper functioning and accurate measurements. Secondly, we use validated methods or (inter)national standards for conducting tests, ensuring reliability and comparability of results.
Additionally, we maintain a robust quality assurance system, including regular calibration, proficiency testing, and internal/external audits. Our staff undergoes extensive training and follow established protocols to minimize errors and ensure consistency.
Lastly, we have a review process in place, based on the 4-eyes principle, to verify the accuracy and validity of test results before they are reported to clients.

To track customer satisfaction with our services, we employ a yearly customer satisfaction survey. This survey allows us to gather feedback from our clients regarding their experience with our organization. Additionally, we have a well-established protocol in place to handle any complaints or questions that our customers may have. By addressing customer concerns promptly and effectively, we aim to ensure their satisfaction with our services and  continuously improve our performance.

How would you rate the overall quality of our services and why?

We believe our organization is maintaining a high level of quality in its services. Based on the low number of complaints, our adherence to the latest standards, the use of calibrated equipment and our highly trained personnel, these are all indicators of our commitment to quality. While we don’t have a definitive rating, these factors still suggest that our services are of a high standard and will meet, or even exceed, our customer’s expectations.

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